AARNet Service Status

H323/SIP endpoints get disconnected when joining from Waiting Room

Incident Report for AARNet Support

Resolved

This incident has been resolved.

Posted May 15, 2020 - 16:27 AEST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted May 15, 2020 - 11:55 AEST

Identified

The issue has been identified and a fix is being implemented. The workaround is to not enable Waiting Room for meetings that require H323/SIP endpoints to join or join the endpoints to Zoom meetings using meetingID@zmau.us.

Posted May 14, 2020 - 13:48 AEST