AARNet Service Status

 
Monitoring - Just a gentle reminder to check and ensure that you are running up-to-date version of the Desktop/Sync Client to avoid running into this issue as well as interruption to your access when we apply the minimum version restriction (2.9.2) on 8th September 2022.

We have also created a KnowledgeBase that you can reference for more details:

https://support.aarnet.edu.au/hc/en-us/articles/5286951631503-Why-can-t-I-log-in-to-the-CloudStor-desktop-app-

Thank You,
The CloudStor Team

Aug 12, 12:05 AEST
Identified - You are receiving this notification because you have been identified as an active CloudStor user and therefore are subscribed to AARNet Service's status notifications.

We have identified an issue impacting older versions of the Sync Client (2.6.2 and below) when trying to log in/authenticate to CloudStor. The error seen in such instances is "Error returned from the server:invalid_client"

You might not be immediately impacted if you have not logged out of your sync client sessions prior to the CloudStor maintenance/system update on the 7th of July 2022. However we are strongly recommending you to upgrade to the latest version as soon as possible, to make use of the bug fixes/improvements as well as to reduce the likelihood of triggering this issue.

Note that this only impacts Sync Client authentication to CloudStor - there is no change/impact to how you're currently accessing the CloudStor Web portal.

To upgrade your sync client, simply go to this link https://cloudstor.aarnet.edu.au/client-download and select your client of choice to download and install. Note that you will be required to authenticate via the web portal (this will prompt a browser to open with normal CloudStor login page. You would need to click Authorise) - therefore removing the need to use sync/app password going forward (if you were using this method in the past to authenticate).

IMPORTANT!!: Please be aware that starting from the 8th of September 2022 onwards you will no longer be able to use sync clients older than version 2.10.1 to access CloudStor - so please ensure you update your Sync client before this date.

If you are unable to upgrade to the latest version and it was not caused by IT restrictions/controls on your device, please contact us via https://www.aarnet.edu.au/contact-us for more assistance.

Thank you for your understanding and continued support,
The CloudStor Team

Aug 5, 14:30 AEST
AARNet Website ? Operational
Cloud Services Operational
CloudStor Web Operational
CloudStor Sync Clients ? Operational
FileSender Operational
S3 Service Operational
SWAN Operational
OnlyOffice Operational
Brisbane Node Operational
Melbourne Node Operational
Canberra Node Operational
Perth Node Operational
Zoom Recordings ? Operational
Customer Dashboard Operational
Eduroam ? Operational
Eduroam RADIUS Operational
SAML IdP broker ? Operational
Admin Tool ? Operational
eduroam.edu.au website ? Operational
Mirror Operational
Unified Communications eXchange (AUCX) Operational
Zoom ? Operational
AARNet Zoom Meetings ? Operational
AARNet Zoom Virtual Room Connector ? Operational
AARNet Zoom Cloud Recording ? Operational
Zoom.us Meetings ? Operational
Zoom.us Cloud Room Connector Operational
Zoom.us Group Messaging Operational
Zoom.us Telephone Services Operational
Zoom Web Client Operational
Zoom Web Portal Operational
Zoom Cloud Recording Operational
Zoom REST API Operational
Zoom Marketplace Operational
Zoom Dashboard & Reporting Operational
Zoom Video Webinars Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
We will be undergoing scheduled maintenance. This is a hazard notice only.

We do not expect any issues to arise during this maintenance window or for services to be impacted.

If you do experience issues during this period, please contact the AARNet support team.

Posted on Aug 3, 20:27 AEST
CloudStor Scheduled Maintenance Notice (CS-2786) Aug 25, 20:00 - Aug 26, 00:00 AEST
Update - Apologies for the previous notification -it had some incorrect details in it. Amended notification below:
------------------------------------------------------------------------------------------------------------------

As part of our ongoing commitment to update and improve the CloudStor platform we are scheduling an upgrade to the backend core storage infrastructure of CloudStor in the following maintenance window:

Thursday 25th August 2022 20:00 AEST to Friday 26th August 2022 00:00 AEST

Please be aware that during this time you will not be able to access CloudStor services such as Web, Sync service, OnlyOffice, Rocket, SWAN & FileSender.

S3 services/gateways will NOT be affected and will continue to be accessible during this window.

Aug 3, 09:05 AEST
Scheduled - You are receiving this notification because you have been identified as an active CloudStor user and therefore are subscribed to AARNet Service's status notifications.

As part of our ongoing commitment to update and improve the CloudStor platform we are scheduling an upgrade to the backend core storage infrastructure of CloudStor in the following maintenance window:

Thursday 25th May 2022 20:00 AEST to Friday 26th May 2022 00:00 AEST

Please be aware that during this time you will not be able to access CloudStor services such as Web, Sync service, S3 gateways, OnlyOffice, Rocket, SWAN & FileSender.
S3 services/gateways will NOT be affected and will continue to be accessible during this window.

Aug 3, 06:19 AEST
Past Incidents
Aug 13, 2022

No incidents reported today.

Aug 12, 2022

Unresolved incident: Sync Client : Issue authenticating to CloudStor with version 2.6.2 and below (CS-2787).

Aug 11, 2022

No incidents reported.

Aug 10, 2022

No incidents reported.

Aug 9, 2022

No incidents reported.

Aug 8, 2022

No incidents reported.

Aug 7, 2022

No incidents reported.

Aug 6, 2022

No incidents reported.

Aug 5, 2022
Aug 4, 2022

No incidents reported.

Aug 3, 2022

No incidents reported.

Aug 2, 2022

No incidents reported.

Aug 1, 2022

No incidents reported.

Jul 31, 2022

No incidents reported.

Jul 30, 2022

No incidents reported.